Cancellation & Refund Policy

1. Overview

Due to the bespoke nature of software development and IT consultancy services provided by DNZ TEAM LTD, we do not offer generic refunds once work has commenced. Our services are billed based on time and deliverables as defined in signed client agreements.

2. Project Milestones & Acceptance

Most projects are structured around agreed milestones. Upon completion of a milestone, the client is required to review and formally accept the deliverable. Once a deliverable is accepted, the associated costs are non-refundable.

3. Cancellation Policy

Clients may cancel a project at any time by providing written notice as specified in their signed Master Services Agreement (MSA). Upon cancellation:

• The client is liable for all hours worked and expenses incurred up to the date of cancellation.
• DNZ TEAM LTD will deliver all completed work-in-progress up to that date, provided all outstanding invoices are settled.

4. Dispute Resolution Mechanism (Anti-Chargeback)

We are committed to client satisfaction and aim to resolve any issues amicably. Before initiating any formal dispute or credit card chargeback, the client agrees to:

• Provide written notice of the issue to coding@dnzteam.online.
• Allow DNZ TEAM LTD a period of 14 business days to review the issue and propose a resolution (which may include remedy of the software defect or adjustment of future billing).
• Initiating a chargeback without following this process is considered a breach of our Terms of Service.

5. In-App Purchases (Mobile Applications)

Our mobile applications may offer in-app purchases. Any purchases made within our apps are processed through the Apple App Store or Google Play Store. Refunds for in-app purchases are governed solely by the respective store's policies (Apple's or Google's). DNZ TEAM LTD does not process direct refunds for in-app purchases; all such requests must be submitted to Apple or Google as applicable. This policy protects both parties from chargeback disputes.

6. Contact for Billing Issues

For any questions regarding invoices or payments, please contact our billing team at coding@dnzteam.online.